IT Support For Retail
Award winning IT Support Services and technology solutions for Retail 24/7/365.
We specialise in Retail Pro software, but our service extends to managed IT support for all Retailers. Retail IT support packages are specifically tailored to the needs of your retail business.
IT Support
for Retail
Our engineers are Retail specialists, and you’ll get instant access to someone who understands and can resolve your issue quickly. Our support ticket system is managed with precision for efficiency at every touch point.
Our IT support staff become a part of your team and maximising your retail sales is their priority. We provide retail system management, to assist with imports, promotions, price management and data analysis, as well as business evaluation and report writing. If you already have a POS system in place, choose retail specialists for your Managed IT Support.
Retail IT Support by Retail Specialists
Our helpdesk is available 24/7/365 so if you have an emergency outside of trading or office hours, we will still be there to help. Here is what we offer as standard for Retail Pro clients. Talk to us about supporting your Retail IT systems.
IT Network Security
Our comprehensive security strategy offers SOC 2 compliance and includes firewall management, advanced user permissions, access logs and automated alerting to help protect the efficacy of your network. We are constantly monitoring your network for vulnerabilities, threats and attacks that may compromise your network. We employ a 3-2-1 backup strategy with three copies of your data, including off-site at Equinox secure data centres.
Antivirus Management
Effective antivirus software reduces the threat of cyber attacks. We use advanced threat intelligence services to scan billions of IP addresses and URLs to identify new threats.
We protect you from ransomware and phishing attacks with endpoint protection in near real-time. All points of entry are covered, including emails, USB and mobile apps, and the lightweight software won’t drain your computing power. Retail Pro clients save on insurance with our iron-clad protection.
Unlimited Remote Support
Our engineers have an exceptional record for service quality and are on the end of the phone to support you during normal business hours for whatever you need. Call our helpdesk and speak to an engineer who will resolve your Retail IT issue swiftly and without fuss.
Remote Hardware Diagnostics
Our engineers will support you with faults relating to business-owned servers and devices, as well as peripherals that are used by the Retail Pro application. If a resolution is not identified immediately, we will diagnose hardware faults at our premises.
We offer comprehensive hardware support packages as an add-on for added security and peace of mind against hardware failures.
Business Continuity
If systems fail, we will do everything in our power to get you back up and running. We operate strict SLAs that ensure your Retail IT issues are resolved quickly and with minimum disruption. Our help desk staff are highly skilled and will do whatever it takes to resolve your tickets.
Data Backup & Recovery Solutions
Business data is at risk of loss from; power failure, server outages, viruses or human error. Our data backup and recovery solutions protect all of your retail data, and we stay up to date with security threats so that we can advise you and ensure your data is always safe and secure.
IT Protection & Disaster Recovery
Secure your Retail IT systems with disaster recovery strategies that guarantee business continuity while minimising downtime. We offer a proactive approach to protecting your Retail IT assets, utilising ransomware protection to detect the threat of cyber-attacks while mitigating the impact should the worst happen. We will retrieve your Retail IT environment to a recovery point as close to minutes prior to loss.
Business Application Support
We will install, configure and support Retail Pro applications on business-owned servers, on premise or in the cloud. We monitor and manage integrations to ensure communication between systems is functioning correctly.
Retail Pro plug-ins and integrations are supported, as are devices where Retail Pro software is installed, such as PCs, Tablets & Laptops.
Case Studies - IT Support Services for Retail
Kids Cavern
A Retail Pro client for more than 20 years, Kids Cavern relied on Pinnaca to support their Retail Pro software and hardware, with access to our Retail Pro expert engineers whenever they needed them. Whatever issues they encountered were dealt with swiftly and professionally, making it easy for them to run their business.
MINISO
We are an IT partner for MINISO, and provide Managed IT Support services in London for their head office. We partner with Retail Pro International to bring the best retail management software, hardware, and support to their UK operation.
“The best way to find yourself is to lose yourself in the service of others.”
Retail IT Support Pricing
How much should you be paying for Retail IT Support?
Whether you choose Retail Pro software or have a different POS solution in place, it is essential to enlist the support of an experienced Retail IT Support partner. Pricing varies depending on your business needs, and we understand that you just want a ball park figure to decide whether we are the best fit when it comes to supporting your Retail POS software and hardware. We support many retail brands from our offices in London and Paris, and can guide you in terms of exactly the level of support you will need, depending on your operation. We will look at the number and location of stores in your estate, the devices at each site, and the integrations that you need. Our onboarding process is what sets us apart from other providers, along with our extensive retail experience.
Click below for an overview of what’s included in each of our three Retail Pro IT Support packages. If you are using a different POS solution, click on IT Support Package Pricing. With an idea of what level of support you need, and the number of devices you need support for, you will be able to figure out the cost of your Retail IT support, and an easy comparison can be drawn when deciding whether to choose Pinnaca as your trusted Retail technology partner. If you need to add or remove services, we can tailor a package for you.
Frequently Asked Questions About Our Retail IT Support Packages:
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We are retail specialists, and work with many high profile brands, as well as with some smaller boutique style retailers. We adopt a hypercare model that extends to every customer, no matter their size. We want you to succeed and grow, because we realise we will grow with you. Come to us for fully managed IT support, extra support for your own IT team, or discreet IT projects. Our account management processes mean that you get 5* treatment from day one. See what our clients say about us HERE.
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The truth is, it is our people that make us different. We don’t just sell you the dream and hope you never call. We proactively monitor your systems for issues before they get a chance to disrupt your business. Ours is a technology consultancy service, where you get added value from our expertise. We will establish a three-year IT roadmap outlining how technology can help you, especially when it has helped other clients.
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The level of support you need will depend on your current IT setup and available resources. If you have an internal IT team that needs additional support, you would likely opt for an IT support package, whereby our IT engineers worked alongside your existing IT team. If you find it difficult to recruit IT professionals, opt for a fully managed IT set-up. We support a wide range of clients and our packages are as variable as the businesses we support. Do you operate outside regular business hours? Do you need remote or onsite IT support? The answers to these questions will have a bearing on the support you need.
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We’re as flexible as you need us to be. Our standard opening hours are Monday to Friday 9am to 5.30pm, for remote and onsite IT support. However, awe can support you outside of these hours if required – just ask.
For additional peace of mind, we provide 24×7 monitoring and management as standard within our Retail IT support service. This enables us to proactively monitor your systems for possible problems around the clock. And if there is an emergency, our on-call team is only a phone call away.
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Currently, our average response time is 30 minutes.
Recent Retail IT Support Blog Posts:
Technical support for Retail Pro
We are Retail Pro experts, and can answer any technical questions you have.