"They Make IT-life A Whole Lot Easier & Stress Free"
As a company Streamline Services have always been impressed with the service Pinnaca supply to us in looking after our IT set up. The Pinnaca team are experts and listen carefully to our IT issues/questions, then address problems effectively in no time at all, as a company they are great and easy to work with and seem to value their customers. Pinnaca make Streamlines IT-life a whole lot easier and stress free, I would highly recommend them to any company looking for IT support experts.
- Lee Griffiths Director Streamline
Streamline Recruitment Case Study
IT & Hardware Support
This case study explores a security breach that threatened recruitment company Streamline Services Consultancy Ltd, and how our response led to a long-term partnership.
Streamline Services Consultancy Ltd
Streamline provides a range of recruitment packages and services to suit the hiring needs of businesses in specialist industries such as construction and logistics.
Working across multiple sites, their IT infrastructure is crucial to the success of their operation and actively supports a growing team of recruitment experts, who work in fast-paced environments.
Recruitment businesses require an outsourced IT partner who fully understands their business - Pinnaca provides the perfect solution.
Help when they needed it most!
In 2016 Streamline were the victim of a severe data attack - a hacker had encrypted their data and was holding them to ransom, otherwise known as a ransomware attack. At the time, Streamline was based in the same offices as Pinnaca, and a chance meeting in the hallway led to the directors of both companies discussing the attack and ideas about how Streamline’s data could be retrieved.
Pinnaca were able to advise on what they needed to do and provided an extensive audit of their systems and servers – identifying how Pinnaca could support Streamline and prevent future attacks.
“We were completely unaware of the level of security we should have had in place. Pinnaca’s support and response at this time proved invaluable, and at that point we chose to work in partnership with them on all future IT requirements.”
-Matthew Pask, Director, Streamline Services Consultancy Ltd
Are you aware of the level of security you should have in place to protect your company from cyber attacks?
Read our BLOG to understand the top 9 threats to email security and how to protect your mailbox. We explain the most common email security threats, how they can affect your business and what you can do to ensure your email protection is working for you.
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A guide to backing-up and protecting your data.
A partnership built on trust
Working together since 2016, Pinnaca and Streamline have established a fantastic working relationship based on trust. Pinnaca has proved to be a valuable partner to Streamline – taking responsibility for all their IT assets and requirements, including email protection, security, cloud-based servers, software, and hardware.
“Pinnaca’s service and support is on another level – they are our go-to for advice on any IT issue and are always super responsive. Their flexibility and efficiency helps us run our business – the first Covid lockdown provides a perfect example, as within 3 days, Pinnaca had sourced, set up and issued 30 laptops for our team, meaning we could work remotely. As usual, Pinnaca went above and beyond to minimise disruption so that we could focus on our business at this time.”
- Lee Griffiths, Operational Director of Streamline Services Consultancy Ltd
An investment not a cost
Pinnaca now provide ongoing managed IT support for Streamline, offering unlimited technical support through the helpdesk and undertaking continual monitoring for networks, servers and devices. This proactive approach means problems are identified and addressed quickly. Regular detailed health checks are part of the service - for Streamline this is quarterly.
Highly responsive communication processes lead to collaborative partnerships, and Pinnaca works with clients to identify areas of improvement relating to software, warranties, security issues, or hardware. Always at the end of the phone if there are any issues or questions, Pinnaca operates as a part of the Streamline team.
“Prior to our data attack we saw IT services as a cost to the business. However, working with Pinnaca we now see a fully managed IT partnership as an essential investment. We know we are in safe hands, and that helps us to focus on our business knowing that our systems are secure. It has been fantastic to grow alongside Pinnaca and we would highly recommend them.”
