Customers expect to engage with retail brands at multiple touch points and from various devices. Retailers can’t predict how each person prefers to engage, and adopting an omnichannel strategy is the best way to offer a consistent customer experience. In this blog we share our top 9 tips to help increase sales by improving the customer experience with omnichannel retailing.

We have officially opened the doors to our Paris office to become a the office technology partner of Retail Pro International’s (RPI) leading sales and stock management software in France.

As an award-winning global RPI partner in the UK and Ireland, thanks to our exceptional customer service rates with high-end retail clients including Stella McCartney, LK Bennet, MINISO, Vivienne Westwood and others, the Pinnaca team have been working over the last five months to secure office space and recruit expert, French-speaking engineers to run the Paris venture.

We are heading into 2023 with a portfolio of impressive retail clients who rely on us for all of their retail technology services and support.

We excel in technology solutions for retailers, and partner with Retail Pro International to integrate market leading retail software and epos systems for into stores for retailers of all sizes. Here is a quick overview of the retail solutions and support services that we offer.

When IT projects go wrong, the effects can be catastrophic, both in time and money. IT projects need meticulous planning and management, and there are some common pitfalls. In this months blog, we look at IT project management, and offer guidance on how to avoid costly mistakes.

There's also a handy guide to download that covers the questions you need to ask when managing an IT project.

We are exhibiting at the Retail Technology Show at Olympia, London on 26-27th April 2023. Meet us on Stand 6B18. This exciting retail show will bring you best in class technology solutions for both in-store and online retailers.

Power BI is a leading cloud native tool for self-service and enterprise business intelligence (BI) that transforms raw, real-time data, from a wide variety of sources, into reports and visual dashboards seamlessly infused with the apps you use every day. It is a simple and intuitive way to bring your business data to life and into the hands of decision makers.

For this month’s blog we continue our Hidden Gems of Microsoft 365 series with Microsoft Bookings.

Microsoft Bookings is a handy app to help organise meetings and schedule appointments, for you and your team, which can also be integrated with Microsoft Teams to further streamline your business workflow.

In this month’s blog we will be looking at Managed IT Services. Retailers may not think twice about outsourcing in areas such as logistics, but more and more are realising the benefits of outsourcing their IT departments.

The store checkout is where a lot of customers experience their last interaction with your brand - for that visit or possibly forever. It may only last just a few moments but it can have a huge impact - either inspiring customers to come back soon or to search for an alternative provider.

Every business, no matter the sector or scale, utilises hardware in their day-to-day operations, so employing and maintaining the correct hardware for the job is an ongoing process that is vital to your business’s success. This blog helps you understand best practice.

An omnichannel retailing strategy helps retailers engage customers through multiple digital and physical touchpoints. The aim is to create consistent brand experiences, wherever the customer is in the purchasing journey.

In this blog we explain omnichannel vs multichannel retailing and detail how omnichannel strategies offer a unified customer experience.

We have looked at Power Apps in a previous blog, but this month we will look at how you can use robotic process automation (RPA) to easily streamline your repetitive business processes with Power Automate.

An effective multi-channel retailing strategy relies on accurate and up-to-date inventory data to drive automated inventory management systems.

In our blog this month, we will look at the importance of keeping close tabs on your inventory, the issues resulting from inaccurate stock data, and how our RFID inventory solutions can save you time and money.

Cybercriminals may try and infiltrate your business via email attacks with increasingly sophisticated techniques. Here we look at some of the main threats to your email security so you can better understand the risks to your business and improve email protection.

This month we are looking at Power Apps, Microsoft’s solution to building low-code apps, with little to no developer experience, to transform the way your business operates.

In last month’s Microsoft Planner blog we looked at Microsoft’s powerful planning tool. This month we delve into Microsoft To Do, another key app in the Microsoft task ecosystem which helps you manage and achieve those tasks on a day-to-day basis.

Planner and To Do work hand in hand to help you take control of your workload. Where Planner is a team task organiser, To Do is a personal task organiser.

Leading on from last months Microsoft Teams blog, we will continue by looking at an app that is a key feature in the Microsoft 365 task ecosystem, the Microsoft Planner app. This intuitive visual collaboration and planning software can be used as a standalone app or as part of the larger integrated Microsoft task experience. Allowing groups of any size to plot-out projects and organise tasks in a way that is both visually appealing and easy to follow.

Introducing our new partner Tre Office | Sustainable Office Printing Solutions, for your business.

Tre Office offers sustainable office printing solutions for businesses focusing on ways to make a positive impact on the environment by only offering the most environmentally friendly office equipment while maintaining productivity and affordability.

Without our fan club and supporters, we wouldn't be where we are today, so we would like to show you our appreciation.

We will pay you £200 for each new client referral that has a genuine requirement for any of the services we provide and that agrees to receive a quote from us.

Last month we took a deep dive into the benefits of SharePoint (link to last months blog), briefly touching on how well SharePoint and Teams go hand in hand to produce a seamless collaborative workflow. Today we will look further into Microsoft Teams features which unify real-time messaging, video conferencing, collaboration and organisational tools helping you streamline your business workflow and improve productivity.