Our Story
To provide excellent service & solutions to our clients through our close-knit Award Winning team, who truly enjoy & derive satisfaction from helping others.
Who We Are
Founded in 2015, Pinnaca Retail Solutions is an Award Winning family-run business offering retail solutions, IT support services, and IT consultancy. With offices in London and Paris and a client base across the globe, you can trust us to deal with your IT headaches.
We work with all types of business to develop strategies focused on our clients’ needs and objectives. Our tailored solutions are developed and optimised to fulfil your key business demands.
Over time we have added to our 20 years’ experience in the field and built up a team of experts, with a wide range of experience and in-depth knowledge, who are eager to help your business succeed and grow. We manage projects with precision and efficiency with iron clad processes that impress our customers, who have come to expect the highest level of service.
Our Awesome Award Winning Team
We have built a team of passionate, knowledgeable, and conscientious people with the energy to succeed. We work hard and celebrate every success, be it a new client, a new process, or a victory that helps a client out of a hole! We focus on learning new skills, sharing knowledge, and supporting each other when things get tough! We take our commitment to customers and each other seriously, and are proud of our collective work ethic. Of course, when it comes to our quarterly team outings, all bets are off!
“We wouldn’t be anywhere without our team and we can’t wait to be a part of yours.”
Pinnaca People
Our culture is underpinned by an unrivalled team spirit where individual talent is nurtured and encouraged. With a team of smart people who each have a unique set of skills and believe anything is possible, our customers can expect us to always find a way.
Our core values are very important to us, and to the success of our company, and we endeavour to convey these values in every interaction, whether it be with our clients, suppliers, each other, or any human for that matter. We are trustworthy, honest, positive, and calm.
Our collective focus is always on the needs of our customers and what’s in their best interests. We understand the value and importance of teamwork; to be adaptable, to trust in our own and each other’s abilities and to see mistakes as an opportunity to learn. We also believe that this can only be achieved through open and honest communication, with each other and when dealing with clients. We will always find the quickest path to a solution, even if it means calling on our colleagues to assist.
We work in an environment that makes it easy to love what we do, be passionate about it, and we extend that sentiment to our clients and one another. We believe that this is why we achieve as much as we do!
Meet the Team
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Minesh Thakkar
CEO
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Marlene Hunte
ACCOUNTS EXECUTIVE
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Jamall Abdalla
RETAIL IT SERVICE DELIVERY MANAGER
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Nick Boniface
IT PROJECT DELIVERY MANAGER
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Riza Mogul
IT SERVICE DELIVERY MANAGER
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Viju Bhaskaran
IT INFRASTRUCTURE ENGINEER
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Paulo De Freitas
PROCUREMENT SPECIALIST
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Chloe Baloufaud
GENERAL MANAGER
PARIS OFFICE, FRANCE -
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Amar Abdalla
IT SERVICE DELIVERY ENGINEER
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Ben Potter
SENIOR RETAIL IT PROJECT ENGINEER
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Daniel Little
SENIOR IT PROJECT ENGINEER
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Jack Lawrence
SENIOR RETAIL IT SERVICE DELIVERY ENGINEER
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James Pylyp
SENIOR RETAIL IT SERVICE DELIVERY ENGINEER
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Joao Nunes
SENIOR IT SERVICE DELIVERY ENGINEER
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Maninder Singh
RETAIL IT SERVICE DELIVERY ENGINEER
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Omar Benrezzoug
RETAIL IT SERVICE DELIVERY ENGINEER
PARIS OFFICE, FRANCE -
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Sam Collins
IT SERVICE DELIVERY ENGINEER
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Tracy Spence
MARKETING MANAGER
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![Ejaz Hussain Service Delivery Engineer]()
Ejaz Hussain
SERVICE DELIVERY ENGINEER
Our Core Values
If we learn something new, we share it.
Be & find the positive in everything we do.
Put ourselves in the customer’s shoes.
Work together as a team.
Own the problem.
Enjoy our work.
Be kind.
Our Awards
We always strive to deliver the best possible service to our clients, and it is their positive feedback that drives us, but when our work is recognised within the industry it is rewarding to know we are on the right path.
Pinnaca Retail Solutions are proud recipients of the following industry awards.
Technical Services & Implementation Provider
SMB Reseller /MSPof the Year
2023 Technology Reseller Awards
International Partner of the Year
2020 Retail Pro Business Partner Awards
Best in New Customer Acquisition (Europe)
2019 Retail Pro Business Partner Awards
“We are pleased to award Pinnaca Retail Solutions for their excellence in partnership with the 2020 Partner of the Year award. Pinnaca has the spirit and zeal of a true Partner, both to see and labour toward mutual success. The team at Pinnaca always takes the initiative to adapt and apply their expertise toward new Retail Pro technology with an eye focused on improving retailer experience.”
“Pinnaca is the real example of how much the right attitude is critical to success. Retail is an industry of flux and specialised needs: the team at Pinnaca rises to every challenge, thinking holistically and creatively to build out a client’s retail technology vision with the flexible Retail Pro Prism platform. Pinnaca’s CEO, Minesh Thakkar, sees opportunities where others see no options, and channels every resource in fast pursuit of tangible, technological solutions to retail needs.”
We’re proud to be certified & accredited by
