"I Can Proudly Say That The Pinnaca Retail Team are our Partners."
As a new retail business starting out, you search for suppliers who won’t just behave like suppliers, but ones that will behave as partners. Suppliers provide you goods/services, take your money and then that’s about it. Partners stick with you the whole way and make sure that if you trip up, they’re there to help you get back up and back on track – and then they suggest the way forward so that you don’t trip up over the same thing again. I can proudly say that Minesh, Symon and the rest of the team at Pinnaca Retail are our Partners.
- Saad Usman Finance Director Miniso
MINISO Case Study
Retail Pro Prism, Hardware, & IT Support
Our fantastic partnership with MINISO, highlights the added value Pinnaca brings to the relationship through excellent project management skills, commercial agility and a determination to deliver.
Founded by Jack Ye in 2013, MINISO is a design led lifestyle retailer for all the family providing high quality homeware, tech, toys, accessories and snacks at affordable prices. The majority of products are priced below £10, attracting customers who enjoy the treasure hunt shopping experience. Targeting young people and busy mums around the world, MINISO is renowned for excellent product design and value for money.
Operating globally under its brand slogan "life is for fun", MINISO has successfully entered 100 countries and regions and opened more than 5,000 stores around the world, covering the core business districts of world-renowned cities such as New York, Los Angeles, Paris, London, Dubai, Sydney, and Istanbul.
MINISO is a fast moving brand rapidly expanding their retail presence in the UK, with stores spanning the country from Gateshead to Brighton, they have a goal of taking the total number of stores to 50 in the UK by 2024.
“With over 20 years’ experience as a retail technology partner, Pinnaca’s ability to innovate, adapt, manage and support clients has led to established long term partnerships with retailers of all sizes. ”
MINISO Partners With Retail Pro And Pinnaca
Before opening their first store in Ealing, London in 2019, MINISO partnered with Retail Pro, choosing Retail Pro Prism, a point of sale, scalable comprehensive software package to deliver a fantastic customer purchasing experience. Next MINISO began the search for an IT partner with proven expertise and success in the retail sector.
Recommended by Retail Pro and with a strong industry reputation, extensive experience working with fast growing brands and the ability to deliver and scale, Pinnaca offered the perfect solution for MINISO.
Following an initial scoping consultation, we were able to advise and plan all IT requirements before project managing the procurement and installation of the necessary technology and hardware. Crucial to the success of this project was our ability to develop excellent relationships with onsite construction teams and all MINISO departments.
From point of sales systems to handheld stock checkers, tills to back office administration, our project management team overcame hurdles, provided solutions and delivered the brief within tight timescales. With an agreement to provide ongoing support, the MINISO and Pinnaca partnership was formed.
MINISO Store Openings Partnered By Pinnaca
MINISO are expanding rapidly in the UK, and with over 20 years’ experience as a retail technology partner, Pinnaca’s ability to innovate, adapt, manage and support fast moving ambitious brands has led to a successful partnership that operates at pace.
Retail IT Projects Powered By Pinnaca
Rapidly expanding across the UK, in the last three years we have worked as a technology partner to project manage all IT requirements in 17 new MINISO stores and are on track to work together on taking that total to 50 by 2024. This can mean working on multiple stores at once, and our unique agile approach to managing projects with precision means we can keep up the pace required to get the job done.
A standout advantage of this collaborative partnership is that we now follow a tried and tested process for each new store, enabling us to react fast on short lead times, taking a store from an empty shell to fully equipped in a matter of weeks.
Four NEW MINISO stores open in one week!
MINISO Head Office IT Set Up & Support
Following from the success of managing new store openings, MINISO reached out to Pinnaca to help them set up and support their London based head office. We took on the project without hesitation and employed our IT project management skills to incorporate the necessary IT infrastructure including hardware, internet and phone systems.
From the beginning of the journey to now, we have supported MINISO at every step. Providing ongoing Managed IT Support to all stores and their head office, we apply our proven proactive approach to ensure any potential issues are resolved fast by our super responsive IT support team. The quarterly IT health check identifies areas of improvement relating to software, warranties, security issues or hardware, ensuring potential problems are spotted before they arise.
Our ability to scale up to match our clients’ needs and our slick, precise internal processes sets us apart from other IT support companies. We have extensive knowledge and understanding of the software requirements for the retail sector and our team is skilled at managing retail projects across all verticals.
“We pride ourselves on being a trusted advisor and partner to established retail brands across all verticals. We approach every challenge with a positive attitude, providing creative solutions and keeping pace with our customers so that they can give their customers an outstanding shopping experience. ”
