"Top class proactive and reactive IT support."
Pinnaca have flawlessly integrated and concealed the IT computer hardware and technology in every practice, and their personal one to one care and understanding of my business requirements is outstanding.
Despite numerous challenges they make sure that any customer visible IT equipment is concealed, and that every project is delivered on time and with excellence.
They continue to provide us with top class proactive and reactive support and ideas, and their team are very understanding and easy to work with.
Customer-facing businesses need to make technology a priority if they want to grow fast, but they need a trusted IT partner to make that happen. I would highly recommend Pinnaca for this very reason. I could not ask for better service.”
- Kunal Thakkar Owner Tooth Club
Managed IT Services - Tooth Club
IT Consultancy, Software, Hardware, & IT Support
Developing trust, establishing excellent relationships and working with growing brands is what we do best at Pinnaca.
Our established collaboration with Tooth Club is a fantastic example of how we support, enable and adapt to assist the brand’s rapid growth.
Tooth Club is a standout player in the continually evolving and highly competitive dental industry. The option to choose from a variety of treatments and practices, NHS reforms, changing demographics and improvements in technology has led to a significant increase in the demand for private dental practices, especially those offering cosmetic dentistry.
Ultramodern amenities, world-class dental professionals and a focus on providing a fun and friendly experience has led to significant growth in UK businesses. Committed to delivering exceptional service through glamorous designer clinics and excellent patient care, Tooth Club offer all traditional dental services alongside a portfolio of the latest cutting-edge cosmetic treatments such as: Composite bonding, Invisalign, Teeth Whitening, Veneers, and Facial aesthetics.
Opening the first Tooth Club practice in 2020, they have quickly established a growing brand with a rapidly expanding network of accessible and affordable dental practices, treating around 30,000 clients in 10 locations across London and the South of England.
“Technology is key to the rapid growth of Tooth Club, as it is for most fast-growing, customer-focused businesses, but it is just as important that our high-end dental clinics look beautiful too.”
With extensive experience working with rapidly growing brands, Pinnaca were originally selected in 2020 to work with Tooth Club on their first practice in Ipswich. As their appointed technology partner, we conducted an initial consultation exercise to scope out the project, advise, influence and plan the design and build. Following this, Pinnaca project managed the procurement and installation of all IT requirements for the first practice.
Crucial to the success of the project was our ability to work closely with the onsite construction team. As a flexible and reactive partner our team quickly established an excellent relationship and adapted our approach to move at the required pace, working within timescales provided. From directing trades and advising on layout to problem solving and finding aesthetically suitable hardware, Pinnaca was on hand to manage, execute and deliver.
Working in the midst of lockdown there were staff and material supply challenges, however Pinnaca worked hard to ensure the project was delivered on brief, in time.
With an agreement to provide ongoing IT support, providing training as part of the handover and supporting the practice opening event, a truly collaborative and high energy partnership was formed..
“Our luxury aesthetics are what sets us apart, so we needed an IT partner who was not only willing to think outside the box, but who was also able to bring our vision to life with pace and perfection. ”
PROJECT OUTCOME: A True IT Partnership
Working together on the first practice cemented a solid ongoing partnership to support Tooth Club’s fast growth from 1 to 10 practices in just two years. Assisting their rapid expansion plans, Pinnaca takes complete responsibility for IT needs, solutions and support, which enables Tooth Club to concentrate on what they do best. With a now proven successful model of working, the team attend every new practice site survey, so they are on hand from the outset to advise and guide on all IT requirements. From cable locations to servers and wiring to hardware, projects are always delivered on time, no matter what it takes.
A truly collaborative partnership we take the stress away from Tooth Club, our proactive approach ensures we identify any potential issues before they arise and our fantastic project management team take complete ownership, chasing, reassuring and nudging relevant stakeholders when needed. Project managing with precision we always overcome hurdles and will find solutions to any challenges.
Tooth Club rely on Pinnaca to support them from start to finish and provide ongoing IT support to every practice. As part of this ongoing support, the support team run a detailed IT health check every quarter. This identifies areas of improvement relating to software, warranties, security issues or hardware.
“Our journey with Tooth Club has evolved from IT provision for one practice to an established, successful partnership working on numerous sites across the South of England. Our collaboration with Tooth Club is a perfect example of how we support, enable and adapt to assist with rapid growth.”
Highly Experienced Working within the Private Healthcare Sector
Pinnaca is well placed to assess, plan and manage your IT requirements. With incredible commercial insight, agility and flexibility we are a trusted advisor and partner to all clients.